ONE-to-ONE Exchange of Products within 14 Days is applicable for online transactions. Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) if:
The product has an actual 'Manufacturer's Defect'
The packaging and all its original content (including any software and manuals) is complete and in good condition
The product is accompanied with original receipt
Customer needs to email us within 7 days of the date of Invoice
Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturer's' service centre for any warranty service.
eGift cards and top-up credits are not eligible for exchange or refund.
Working products found incompatible with customer's PC or Notebook will not be entitled for any exchange.
For exchange or warranty purposes, customer needs to email us at firstname.lastname@example.org and include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason.
Customers will have to bear the postage fees for shipping item(s) back to us during the exchange process.
Kindly email us (email@example.com) first before shipping anything back to us, so that we can provide you with complete return instructions.
The ONE-to-ONE Exchange of Products period will be according to the Invoice issued date.